Return & Refund Policy

Last Updated: 2025

At Ablegli, we take immense pride in our craftsmanship. Every item in our collection is made-to-order, ensuring that each piece is printed specifically for you. We are committed to your satisfaction and offer a transparent return and refund process to ensure a reliable shopping experience.

1. 30-Day Free Return & Exchange Policy

We offer a 30-day return and exchange window starting from the date of delivery.

  • Zero Return Fees: Returns and exchanges are completely free of charge. Customers will not incur any restocking fees or return shipping costs for eligible items.

  • Pre-paid Labels: Upon approval, we provide a pre-paid return shipping label for all eligible returns.

Return Eligibility & Conditions:

To be eligible for a full refund or exchange, the returned item must meet the following “As-New” standards:

  • Condition: The item must be unworn, unwashed, and unused. It must be free from any scents (perfume, smoke, detergent), stains, or pet hair.

  • Original Packaging: The product must be returned in its original packaging with all internal labels and tags still attached.

  • Non-Returnable Items: Items that have been fully personalized with customer-specific text or unique uploaded images are non-returnable unless they arrive damaged or defective.

2. Order Cancellations & Modifications

Our production facility operates efficiently to ensure timely delivery. Therefore, we provide a limited window for changes:

  • Cancellations: You may cancel your order for a full refund within 12 hours of placement.

  • Modifications: Requests to change product details (size, color, design) or shipping addresses must be submitted within 12 hours of purchase.

  • Post-Production: Once an order has entered the production phase or has been dispatched, we are unable to cancel or modify the order.

3. How to Initiate a Return or Report an Issue

If you receive a product that is damaged, misprinted, or incorrect, please follow our streamlined resolution process:

  1. Contact Us: Email [email protected] within 30 days of delivery.

  2. Provide Details: Include your Order Number and attach clear photographs showcasing the issue (e.g., the damage or the wrong size tag).

  3. Review: Our dedicated support team will review your request within 1–2 business days.

Upon approval, we will offer you the choice of a free replacement sent to you immediately or a full refund to your original payment method.

4. Refund Processing

  • Approval: Once your return is received and inspected, we will notify you of the approval status.

  • Method: Approved refunds are issued strictly to the original payment method (Stripe, PayPal, or Credit Card).

  • Timeline: Please allow 1–3 business days for our team to process the refund. Note that financial institutions may take an additional 5–10 business days to reflect the credit in your account.

  • Shipping Fees: Original shipping charges are non-refundable, except in instances where Ablegli committed an error in fulfillment.

5. Authorized Return Address

Please do not send items back to the manufacturer or the address on the shipping label without prior written approval. Unauthorized returns cannot be tracked or processed.

Returns Department: Ablegli – Libra Ecom LLC 5830 E 2nd St, Ste 7000 #11439 Casper, Wyoming 82609 United States

6. Production & Shipping Timelines

For transparency regarding your delivery expectations:

  • Handling/Production: 2–3 business days (5–7 days during peak holiday seasons).

  • Standard Shipping (USA): 4–7 business days.

  • International Shipping: 7–21 business days.

7. Contact Information

Our support team is here to assist you with any questions regarding your order or our policies:

  • Brand: Ablegli

  • Legal Entity: Libra Ecom LLC

  • Support Email: [email protected]

  • Corporate Address: 5830 E 2nd St, Ste 7000 #11439, Casper, Wyoming 82609, USA.